Sounds like the issues for both are in the strike plates. Try filing a little bit of those plates on the interior side and see if that doesn't make them work better.
These are original windows that came with the house. They are 17 years old. I am the second owner of the house.
I'll second what Vic said. Contact Andersen first and see if they will provide the glass. If they won't... keep in mind that any glass company can replace your glass for you.
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